Refund & Return Policy

At Him Swastix Ayurveda, we are committed to providing authentic Ayurvedic products of the highest quality. Your satisfaction is our priority, and we strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

 

  1. Eligibility for Returns & Replacements

You may request a return or replacement if the following conditions are met:
‣ The product was damaged upon delivery.
‣ The product is delivered in an expired condition.
‣ You were charged more than the MRP.

Non-Returnable Items:
To maintain product integrity, the following items are not eligible for return:
‣ Opened, used, or partially consumed products.
‣ Products with tampered or missing original packaging.
‣ Items purchased under promotional offers or discounts. MRP.

 

  1. Return & Refund Process

If your purchase meets the return eligibility, please follow these steps:

Initiate a Request:
‣ Contact our customer support at care@himswastix.com or +91- 9211071888 within 48 hours of receiving the order.
‣ Provide your order ID, reason for return, and clear images of the product (if damaged or incorrect).

Return Approval & Pickup:
‣ Once your request is reviewed and approved, we will arrange a reverse pickup (where applicable) or guide you on how to return the product.
‣ The product must be securely packed in its original condition to avoid damage during transit.

Refund & Replacement:
‣ Replacement: A replacement product will be shipped after we receive the returned item and complete a quality check.
‣ Replacement: A replacement product will be shipped after we receive the returned item and complete a quality check.

 

  1. Cancellations

Orders can be canceled before dispatch by contacting our customer support.
‣ Orders can be canceled before dispatch by contacting our customer support.
‣ If successfully canceled, the refund will be processed within 5-7 business days.

Order cancellation is not possible once the shipment has been dispatched.

 

  1. Important Notes:

Order cancellation is not possible once the shipment has been dispatched.
Shipping Charges: If the return is due to customer error (such as incorrect order placement), return shipping charges may apply.
Inspection: All returned products will undergo a quality check. Refunds or replacements will be initiated only after approval.
Right to Refuse: We reserve the right to reject refund or return requests if they do not meet our policy guidelines.

 

  1. Contact Us:
  • For assistance with returns, refunds, or cancellations, please contact us at:
    Phone: +91 9211071888
  • Email: care@himswastix.com